Cookie Policy

Cookies are small text files that are placed on your device — computer, smartphone, or tablet — when you visit a website. They are widely used to make websites work efficiently, remember your preferences, and provide information to the site operators. Cookies cannot harm your device and do not contain executable code or personal information on their own.

Beyond traditional cookies, we may also use related technologies that work in a similar way:

• Web beacons (pixel tags): Tiny invisible images embedded in web pages or emails that signal when content has been loaded or viewed.
• Local storage: A browser-based storage mechanism used to save user preferences (such as sidebar collapse state or dark mode) persistently on your device.
• Session storage: Similar to local storage but cleared automatically when you close your browser tab.
• Device fingerprinting: A technique that collects passive technical signals from your device (browser version, screen resolution, timezone) to help detect fraud and bot activity. We use this only for security purposes.

Throughout this Policy, references to "cookies" include all of the above technologies unless otherwise specified.

We use cookies for the following core reasons:

• To keep you securely logged in to your Vendor Dashboard across pages and sessions
• To remember your preferences such as sidebar layout, dark mode, and notification settings
• To protect the Platform from fraudulent activity, bot traffic, and unauthorised access attempts
• To understand how vendors and visitors use the Platform so we can improve it over time
• To measure the effectiveness of our marketing and onboarding campaigns
• To deliver relevant marketing communications to vendors who have opted in

Cookies can be classified by how long they last and who sets them:

Below is a full breakdown of each cookie category we use, what specific cookies are set, and how long they persist.

Some cookies on our Platform are set by third-party service providers whose tools we have integrated. These providers have their own privacy and cookie policies which we encourage you to review. We have entered into data processing agreements with each provider listed below.

You can update your cookie preferences at any time using the panel below. Changes take effect immediately. Disabling optional cookies does not affect your ability to use core Platform features — you will still be able to log in, manage your store, process orders, and receive payouts.

In addition to our in-Platform preference centre, you can control cookies directly through your browser settings. Most browsers allow you to view, delete, and block cookies from specific websites. Below are links to the cookie management guides for the most commonly used browsers:

When you first visit Ajaro — either the public Vendor Center or the Dashboard — you will be shown a cookie consent banner. This banner explains which categories of cookies we use and gives you the option to accept all, accept essential only, or manage your preferences in detail.

Your consent choices are recorded in a first-party cookie (dbm_cookie_prefs) that lasts for 12 months. After 12 months we will ask for your consent again. We also log the date, time, and version of the policy you consented to for our records.

Data collected through cookies is retained in accordance with our Privacy Policy — Section 8 (Data Retention). In summary:

• Session cookies are deleted automatically when you close your browser
• Authentication cookies expire after 30 days of inactivity (or sooner if you log out)
• Analytics data is anonymised after 30 days and retained in aggregate for up to 24 months
• Marketing attribution cookies expire within 90 days
• Your cookie preference record is retained for 12 months then refreshed upon re-consent

All cookie data stored on our servers is protected using the same security measures as other personal data, including AES-256 encryption at rest and TLS 1.3 in transit. First-party cookies are set with the HttpOnly and Secure flags to prevent access by client-side scripts and transmission over unencrypted connections.

We may update this Cookie Policy from time to time to reflect changes in the cookies we use, the technologies we integrate, or updates to applicable law. When we make material changes — such as adding a new category of cookie or a new third-party provider — we will:

• Update the "Last Revised" date at the top of this Policy;
• Display a notice on the cookie consent banner prompting you to review and reconfirm your preferences;
• Send an email notification to your registered address where the changes are significant.

Minor changes — such as updating a third-party provider's policy link or correcting a typographical error — will be made without separate notice. We encourage you to review this Policy periodically. Continued use of the Platform after changes take effect constitutes acceptance of the revised Policy.

If you have any questions about this Cookie Policy, the cookies we use, or how to exercise your preferences, please contact our Data Protection Officer:

You also have the right to lodge a complaint about our cookie practices with the Nigeria Data Protection Bureau (NDPB) at ndpb.gov.ng.

This Cookie Policy was last reviewed and updated in March 2025. Document reference: DBM-CP-V1.3-2025. This policy should be read in conjunction with our Privacy Policy (DBM-PP-V2.1-2025) and Terms & Conditions (DBM-TC-V3.2-2025).